Privacy Policy

Purpose and Scope of Data Collection

The main information collected on the website sontraresort.com.vn includes: full name, email address, and phone number. These details are required to help Son Tra Resort & Spa verify and confirm bookings or service requests, ensuring the rights and benefits of our guests.

Customers are responsible for maintaining the confidentiality of their account information and all activities conducted under their registered name and email. If any unauthorized use or security breach occurs, customers must promptly notify sontraresort.com.vn for appropriate support and resolution.

Scope of Information Use

Personal information provided by customers may be used for the following purposes:

• To provide services to customers;

• To send notifications and updates regarding transactions or communication between customers and sontraresort.com.vn;

• To prevent fraudulent activities or misuse of customer information;

• To contact and resolve issues with customers in special cases.

We do not use customer personal data for purposes unrelated to transactions or bookings made on sontraresort.com.vn.

In cases required by law, sontraresort.com.vn may provide customer information to competent authorities such as the court, public security, or other judicial bodies. Except for these legal requests, no third party has access to customers’ personal information.

Duration of Data Retention

Customer data will be stored until the customer requests its deletion or personally deletes their account information. In all other cases, customer information is securely stored and protected by our system.

Individuals or Organizations with Access to Information

Customers agree that, when necessary, the following parties may access their personal information:

• The Management Board of sontraresort.com.vn;

• Competent government authorities (as required by law);

• Parties with legitimate complaints that can demonstrate a customer’s violation (if applicable).

Information Management Unit

SON TRA JOINT STOCK COMPANY
Business Registration No.: 0400451173, issued on 04/08/2003 by the Department of Finance, Da Nang City – Business Registration Office.
Address: Bai Nam – Bai Con, Son Tra Ward, Da Nang City, Vietnam
Phone: +84 236 3 924 924 / +84 345 924 925
Email: info@sontraresort.com.vn

Access and Modification of Personal Data

Customers have the right to access, review, update, or delete their personal information, or request sontraresort.com.vn to assist in doing so.

If customers discover that their personal data has been disclosed to third parties without consent, they may submit a complaint to the website’s management board via info@sontraresort.com.vn. Upon receiving a complaint, sontraresort.com.vn will verify the information and provide a clear explanation and solution to ensure the restoration and protection of customer data.

Commitment to Data Privacy and Security

All customer information collected on sontraresort.com.vn is strictly protected under our privacy policy. We only collect and use information with the consent of the customer, unless otherwise required by law.

We do not use, transfer, or disclose personal data to any third party without the member’s approval.

In the event of a data breach or hacker attack resulting in the loss of customer information, sontraresort.com.vn will immediately notify the relevant authorities and affected customers while taking corrective actions.

All online transactions and electronic documents are securely stored at Son Tra Resort & Spa’s Tier-1 data center, ensuring maximum safety.

The management requires all users registering or making purchases to provide accurate personal details, including name, email, and phone number, and to take legal responsibility for this information. We will not be liable for issues arising from false or inaccurate information provided during registration.

Complaint and Resolution Mechanism

Customers’ personal information is fully protected according to our privacy commitment. Collection and use of data only occur with customer consent or under legal obligations.

In case of data loss due to cyberattacks or system breaches, Son Tra Resort & Spa will report the incident to competent authorities and promptly inform affected customers.

Customers may submit complaints regarding data breaches directly to:

SON TRA JOINT STOCK COMPANY
Business Registration No.: 0400451173
Address: Bai Nam – Bai Con, Son Tra Ward, Da Nang City, Vietnam
Phone: +84 236 3 924 924 / +84 345 924 925
Email: info@sontraresort.com.vn

The company will apply necessary technical and administrative measures to investigate and resolve all reported issues.